FAQ

Ordering

Is checkout secure?
Yes. All payments are processed through Shopify's secure, PCI-compliant checkout. We never see or store your full card details.

Can I change or cancel my order?
Contact us as soon as possible at official@trendandbrands.com. If your order hasn't shipped yet, we'll do our best to change or cancel it.

Shipping

Where do you ship?
We ship to addresses within the United States.

How long does delivery take?
Orders are processed in 1–2 business days and standard shipping typically arrives within 5–8 business days after that. You'll get a tracking link by email when your order ships.

How do I track my order?
Use the tracking link in your shipping confirmation email. If tracking hasn't updated in several days, reach out and we'll check with the carrier.

Returns & Refunds

What is your return policy?
Eligible items can be returned within 30 days of delivery in unused, original condition. See our Return & Refund Policy for details.

When will I get my refund?
Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return.

What if my item arrives damaged?
Contact us within 7 days with photos and your order number — we'll send a replacement or issue a full refund, and we'll cover the return shipping.

Products

Are your products new and authentic?
Yes. All products are brand new and sourced from verified suppliers.

Do products come with a warranty?
Products are covered by our 30-day return policy. Some items may also carry a manufacturer's warranty — check the product page or contact us.

Contact

How do I reach you?
Email: official@trendandbrands.com
Phone/WhatsApp: +1 307 310 6551
Trend&Brand LLC, Wyoming, USA