Cancellation policy

Last updated: 26 October 2026

This policy explains how to cancel an order in the Pakistan store before it reaches you. Once an order is delivered, use our Refund Policy to return it within 30 days.

How to request a cancellation

1. Sign in, open Your Orders and open the order.
2. Choose Request cancellation, pick a reason, add any details and submit. Requests are made for the whole order.
3. If you cannot sign in, email official@trendandbrands.shop or call +92 325 5039135 and give: your order number, the name on the order, and the email address or phone number you used.

You will receive an acknowledgement and then a decision by email and in your account. We do not charge a fee to request a cancellation.

When you can cancel

• Before dispatch (order confirmed or being prepared): you can request cancellation. The seller of the item reviews the request and Trend&Brand makes the final decision. If the seller has not replied within 3 days you can ask Trend&Brand to decide. For a cash on delivery order that has not been paid, the seller can also cancel it directly.
• After dispatch (shipped or out for delivery): the parcel is already with the courier, so we cannot promise to stop it. You can still send a request from the order page and we will review it and tell you the outcome. If the parcel is delivered, please use the Refund Policy to request a return within 30 days.
• After delivery: an order cannot be cancelled; see the Refund Policy.

Orders we cancel

We or the seller may cancel an order, for example when an item is out of stock, a price or product detail was published incorrectly, a payment could not be completed, or the delivery address cannot be served. We tell you by email and in your account, and we refund any payment you made in full.

Refunds for cancelled orders

• Paid by card (prepaid): when a cancellation is approved, the full amount you paid, including delivery, is refunded to the original card through our payment provider (Stripe), in the currency the card was charged (US dollars). Card refunds usually show on your statement within 5–10 business days, depending on your bank.
• Cash on delivery: no payment is taken before delivery, so a cancelled cash on delivery order has nothing to refund. If you already paid cash to the courier and the order is then cancelled, we arrange the refund manually and confirm when it has been sent.

Payment and order acceptance

Card orders are confirmed once payment is completed. Cash on delivery orders are confirmed when you place them and are paid to the courier on delivery. We cannot edit the items on a confirmed order: to change them, cancel the order and place a new one. To correct a delivery address or phone number, contact us as soon as possible, before the order is dispatched.

Contact us

Cancellation questions: official@trendandbrands.shop or +92 325 5039135.